When I first went to the home page of cougarPC.com I looked over their plans for windows hosting and my webmaster thought the best deal would be with a VPS Server that if it did not work out we had a 30 day money back gaurantee, it states that on the bottom middle of the home page.!!!
So we purchased a plan but after a week we realized it wasn't for us so I ask for my money back and they said I had to put in a ticket on my dashboard to close out my account first before they would refund my money. Do NOT try to call them because you will be put on hold until it's your turn. I put in a call to them one day and put it on speaker phone and fixed my dinner for my dog and me and even had time to eat it and still on hold for over 2 hours and I gave up.? I tried two or three times after that for an hour or more and NEVER heard from anybody.?
Then they said by ticket to go into my dashboard and click on cancel my account before I could receive a refund.? I did and the next day they sent me a e-mail that my refund was being proccesed and click on the link and it would take me to my dashboard to login. I did what they told me but when I logged in it errored out and said I did NOT have an account anymore.? I realized one thing in a week that you can NOT talk to a human being from their company except for that joker on skype.? Wonder why, only by ticket or e-mail.?
I got an e-mail from their Billing Department and said I was getting a refund of $ 27.97 and I e-mailed them back about the extra memory and etc. I bought and they told me that they were not refundable.? And I told them why did they NOT post on their home page these hidden charges.?
I have called them by Skype and you had 3 selctions, #1 for Sales, #2 for Billing & #3 for tech support but I do not care what number you pushed you got the same person and he would take my ticket number and my phone number and said someone would be calling me but I am to get a phone call.?
Please everybody, I would NOT recommed this company but after you read what happened to me you make up your own mind.